Journey mapping is a technique used in interaction design to analyze and visualize users paths to achieving their objectives or goals by recording user experience in a story format. Used to guide design and development processes, journey mapping can help to structure information from interviews (verbal retrospection, self-confrontation) during user activity analysis, or the results of user testing. The Nielsen Norman Group outlines the journey mapping process and its uses  :
Nielsen group journey map template
The following template (redrawn, based on the original allows collecting journey map data.
NN/g Customer Journey Map Template (PDF)
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